Service Level Agreement For Amc

AMC (Annual Maintenance Contract) or SLA (Service Level Agreement) – is a contract that gives you the certainty that you have a backup in us. This agreement has many advantages and we make sure that we offer our customers the best of these advantages, so that they keep their trust in us and our company forever. As an ISO certified body, we are known for our strict compliance with contractual conditions. In addition to regular preventive maintenance, we participate in all service operations and exchange the defective product as needed so that the entire system can work. In the event of a major breakdown, we have made standby equipment available to provide zero-down-time support. Our AMC services also offer an annual software maintenance service that includes regular software, documentation and support updates.